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QUALITY INDICATORS
Here below are some indicators, statistics and results that verify our customer satisfaction:
• TOTAL QUALITY: CLIENT PRODUCT RETURN INDICATOR 0,017% (1)
• RESPECT OF DELIVERY DATE: LATE DELIVERY INDICATOR 0.85 (2)
• DELIVERY TERMS 21 DAYS NORMALLY FOR LOCAL PRODUCTION INCLUDING CUSTOM-MADE PRODUCTS. THE NUMBER OF DAYS CAN BE REDUCED IF REQUIRED.
• DELIVERY TERMS 60 DAYS NORMALLY FOR PRODUCTION IN LOW COST AREAS WHICH CAN BE REDUCED TO UNDER 30 DAYS (BY AIR)
• FAST PROTOTYPE SERVICE
• HIGH LEVEL TECHNICAL SUPPORT ON STANDARDS AT THE DESIGN STAGE.
• ANALYSIS AND OPTIMIZATION OF EXISTING PRODUCTS
(1) SGQ 2008 indicator – NC value based on turnover
(2) SGQ 2008 indicator – weighted coefficient of late delivery (days)
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